Bureaucratic Reform in Improving Good Governance through One-Stop Services in Kediri City, East Java

Abstract

The purpose of this study is to determine the form of public services provided by the government in an effort to facilitate investment and services to the community. The phenomenon of bureaucratic reform that occurred in Indonesia seems to provide a new color in the domain of public services, especially licensing issues with one-stop services. The study was conducted to find out how this one-stop government service, is it really in accordance with the form of public service that the public wants. Using normative jurisdictional research methods based on the study of statutory law and public administration. Researchers want to express from the perspective of government regulations. The results of the research explain how the one-stop service procedure (PTSA) and that PTSA itself still needs evaluation and strategic programs to be more accepted in the community. The human resources of the apparatus are also not fully able to support one-stop services. This form of service must be strictly adapted to the conditions and conditions of the Indonesian people. Do not let those who enjoy the service are only part of the stakeholders who are not interested in the wider community. The solution is a one-stop service must return to the provisions of the legislation, the 2010-2025 bureaucratic reform grand design and the implementation of the use of technologies such as blockchain and other digital technologies to prevent the practice of KKN and transparency in the public service.